Ofcom fines Meta £450,000 for inaccurate information in WhatsApp Business SMS pricing investigation
Ofcom has imposed a £450,000 fine on Meta after an investigation revealed that the information supplied by Meta regarding WhatsApp Business SMS pricing was inaccurate and incomplete. The probe began in January 2026, focusing on wholesale SMS termination prices and found that providers held significant market power, leading to inflated costs. Meta initially provided erroneous information that required multiple corrections, violating Ofcom's terms. While Meta accepted liability and settled early, resulting in a 25% penalty reduction, the fine reflects administrative failings with no financial gain for Meta.
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Ofcom fines Meta £450,000 for inaccurate information in WhatsApp Business SMS pricing investigation
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Ofcom has imposed a £450,000 fine on Meta after an investigation revealed that the information supplied by Meta regarding WhatsApp Business SMS pricing was inaccurate and incomplete. The probe began in January 2026, focusing on wholesale SMS termination prices and found that providers held significant market power, leading to inflated costs. Meta initially provided erroneous information that required multiple corrections, violating Ofcom's terms. While Meta accepted liability and settled early, resulting in a 25% penalty reduction, the fine reflects administrative failings with no financial gain for Meta.