Yelp launches AI voice agent to call restaurants for wait times and adds Smart Lead Reply for businesses
Yelp has added a Check for Me feature to its app. An AI voice agent calls a restaurant on the user's behalf to check wait times and texts the result back, based on the party size and phone number the user enters. Yelp is also updating its Yelp AI assistant with an OpenTable booking integration, memory of preferences, 30 days of chat history, custom reminders and user-built lists. For businesses, it is releasing a paid product, Smart Lead Reply, priced at $30 per month, which replies to customers and qualifies leads. This is product news with no reported vulnerability, incident or threat activity. The article notes that agent-to-agent calls could break down conversations, and that Meta is also courting small businesses with AI customer-inquiry tools.
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Yelp launches AI voice agent to call restaurants for wait times and adds Smart Lead Reply for businesses
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Yelp has added a Check for Me feature to its app. An AI voice agent calls a restaurant on the user's behalf to check wait times and texts the result back, based on the party size and phone number the user enters. Yelp is also updating its Yelp AI assistant with an OpenTable booking integration, memory of preferences, 30 days of chat history, custom reminders and user-built lists. For businesses, it is releasing a paid product, Smart Lead Reply, priced at $30 per month, which replies to customers and qualifies leads. This is product news with no reported vulnerability, incident or threat activity. The article notes that agent-to-agent calls could break down conversations, and that Meta is also courting small businesses with AI customer-inquiry tools.