Sponsored Kaseya piece: slow ransomware recovery and billing gaps erode MSP client retention
This sponsored article from Kaseya argues that MSPs are judged by clients on communication and billing as much as on technical restoration after ransomware attacks. It attributes to Kaseya's 2026 Cybersecurity Outlook a figure that 12% of MSPs lost clients after security incidents, with ransomware, account takeover and business email compromise among the main causes. It describes three recovery gaps: tool sprawl across backup, monitoring, ticketing and billing; emergency labor that goes untracked; and client updates that depend on which technician is free. It proposes three metrics (time to first client update, time to restore, time to invoice) and promotes Kaseya Trifecta, which combines RMM, PSA and BCDR. The article describes no new vulnerability, intrusion, threat actor, IOC or CVE, and it is vendor marketing, so the criticity is low.
Remediação
- Set client expectations early and send updates on a schedule, as the article recommends.
- Keep one incident timeline and log labor as the work happens, so invoices match the work.
- Track time to first client update, time to restore and time to invoice.
- The article's product recommendation (Kaseya Trifecta) is the vendor's own claim and no independent evaluation was found.
Relatos divergentes
- The article presents 35% as a general factor behind faster recovery (kaseya.com). MSP Success (mspsuccess.com) attributes the 35% figure to organizations that recovered within two hours, so its scope is narrower than the article implies.
- The Kaseya outlook page (kaseya.com) confirms the 2026 report exists and reports that 40% of organizations lost at least a full day to downtime after a security incident. The 12% MSP client-loss figure and the 16% and 55% recovery-time figures in the article were not found in the pages opened, and the 18% figure was not found either.
Linha do tempo
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Sponsored Kaseya piece: slow ransomware recovery and billing gaps erode MSP client retention
ler a análise desta fonte ocultar
This sponsored article from Kaseya argues that MSPs are judged by clients on communication and billing as much as on technical restoration after ransomware attacks. It attributes to Kaseya's 2026 Cybersecurity Outlook a figure that 12% of MSPs lost clients after security incidents, with ransomware, account takeover and business email compromise among the main causes. It describes three recovery gaps: tool sprawl across backup, monitoring, ticketing and billing; emergency labor that goes untracked; and client updates that depend on which technician is free. It proposes three metrics (time to first client update, time to restore, time to invoice) and promotes Kaseya Trifecta, which combines RMM, PSA and BCDR. The article describes no new vulnerability, intrusion, threat actor, IOC or CVE, and it is vendor marketing, so the criticity is low.
Remediation
- Set client expectations early and send updates on a schedule, as the article recommends.
- Keep one incident timeline and log labor as the work happens, so invoices match the work.
- Track time to first client update, time to restore and time to invoice.
- The article's product recommendation (Kaseya Trifecta) is the vendor's own claim and no independent evaluation was found.
Conflicting Reports
- The article presents 35% as a general factor behind faster recovery (kaseya.com). MSP Success (mspsuccess.com) attributes the 35% figure to organizations that recovered within two hours, so its scope is narrower than the article implies.
- The Kaseya outlook page (kaseya.com) confirms the 2026 report exists and reports that 40% of organizations lost at least a full day to downtime after a security incident. The 12% MSP client-loss figure and the 16% and 55% recovery-time figures in the article were not found in the pages opened, and the 18% figure was not found either.