Barracuda report: companies evaluating MSPs lack confidence in detection, incident response and recovery
Barracuda Networks published its What MSP Customers Need Next report, surveying organizations on their expectations of managed service providers. 66% of respondents already outsource security services to an MSP, and another 29% are considering or evaluating providers. The report finds that organizations considering an MSP are not experiencing significantly more incidents than current MSP customers or those managing security in-house — the gap is confidence in detection, investigation and recovery. Only 29% of prospective MSP customers believe they could secure compromised accounts and restore operations within hours, while 9% would need more than a week or could not do so consistently. 41% describe their companywide security programs and policies as early-stage or only partially established, rising to 46% for maintaining a complete inventory of third parties with access to sensitive data. This is market research with no vulnerability, threat actor or indicator attached, and carries no immediate operational urgency.
Detalhes técnicos
AI-related threats concern 59% of organizations considering an MSP, including AI-generated phishing and social engineering, unauthorized employee use of AI tools (shadow AI) and AI-enabled insider threats. Michelle Hodges, Senior Vice President, Global Channel and Alliances at Barracuda, noted that customers also need help governing their own AI adoption — setting usage rules and keeping control of sensitive information handled through AI tools and workflows. Hiring is not seen as the answer: only 23% said additional staff would have the greatest impact, with respondents favouring specialist expertise, better threat visibility, AI-assisted investigation and more time for prevention. On provider selection, 95% of existing MSP customers cited technical excellence and 40% cited plain-language explanations of risks, incidents and next steps.
Linha do tempo
-
Barracuda report: companies evaluating MSPs lack confidence in detection, incident response and recovery
ler a análise desta fonte ocultar
Barracuda Networks published its What MSP Customers Need Next report, surveying organizations on their expectations of managed service providers. 66% of respondents already outsource security services to an MSP, and another 29% are considering or evaluating providers. The report finds that organizations considering an MSP are not experiencing significantly more incidents than current MSP customers or those managing security in-house — the gap is confidence in detection, investigation and recovery. Only 29% of prospective MSP customers believe they could secure compromised accounts and restore operations within hours, while 9% would need more than a week or could not do so consistently. 41% describe their companywide security programs and policies as early-stage or only partially established, rising to 46% for maintaining a complete inventory of third parties with access to sensitive data. This is market research with no vulnerability, threat actor or indicator attached, and carries no immediate operational urgency.
Technical Details
AI-related threats concern 59% of organizations considering an MSP, including AI-generated phishing and social engineering, unauthorized employee use of AI tools (shadow AI) and AI-enabled insider threats. Michelle Hodges, Senior Vice President, Global Channel and Alliances at Barracuda, noted that customers also need help governing their own AI adoption — setting usage rules and keeping control of sensitive information handled through AI tools and workflows. Hiring is not seen as the answer: only 23% said additional staff would have the greatest impact, with respondents favouring specialist expertise, better threat visibility, AI-assisted investigation and more time for prevention. On provider selection, 95% of existing MSP customers cited technical excellence and 40% cited plain-language explanations of risks, incidents and next steps.